MACRO Users Survey - 17/09/2022

This survey is part of a study conducted at the University of Kent in collaboration with the University of Cranfield.

The research team is an interdisciplinary team comprised of experts from different fields (i.e., energy transition, infrastructure system modelling, cybersecurity, human factors).

The researchers participating in this study include the following:

University of Kent: Dr Maria Sophia Heering, Dr Haiyue Yuan, Ramsha Ashraf, Dr Rahime Belen Sağlam, Dr Matthew Boakes, Professor Shujun Li and other researchers who may be involved in the project.

Cranfield University: Dr Ali Alderete Peralta, Dr Nazmiye Ozkan, Professor Weisi Guo, Dr Chao Long, Dr Adam Zagorecki, Kai Fung Chu, Siqi Wang and other researchers who may be involved in the project.

Data from this survey will be accessible to both research teams.

We are interested in how peoples' risk and privacy perceptions interact in the context of mobility-as-a-service - a new transport concept that integrates exisiting and new mobility services in one digital platform.

In this survey, we will ask questions on your travel and transport habits, including online transport planning. in addition, we will ask you questions based on how you use and perceive the Internet, your related privacy and security management activities and your online privacy concerns.   

Your participation in this study is completely voluntary; choosing not to partecipate will not disadvantage you in any way. If you do decide to partecipate you are still free to withdraw at any time and without giving a reason. You will receive full payment only upon completing the study and after we have verified that your response is valid. The survey is anonymous and we will not collect personal data about you.   

Instructions are provided during the survey. Please, read the instructions carefully and answer the questions honestly. Remember that there are no wrong or right answers. We are interested in your opinion.

We will consider all reasonable answers valid, however, if your there are too many apparent contradictions, meaningless responses or if you fail the attention checks (which are questions which test that you are paying attention), these responses may be considered invalid. In this case, you will not receive any payment.

What happens to the information you provide?     

All data will remain anonymous and the researchers will share no information about participants. Furthermore, no one other than the researchers mentioned above will have access to the responses. The data collected will be stored in the Qualtrics-secure database until the researcher has deleted it.    

If you require any further information, wish to withdraw your data, or have any queries about this study, please contact:  Maria Heering email: M.S.Heering@kent.ac.uk
 

If you would like any further information, or in case of a complaint, please contact the School of Computing’s Ethics Officer, Dr Özgür Kafali at R.O.Kafali@kent.ac.uk, University of Kent, Canterbury, CT2 7NF. 

• I confirm that I have read and understood the information sheet for the above study. I have had the opportunity to consider the information, ask questions and have had these answered satisfactorily. 

• I understand that my participation is voluntary and that I am free to withdraw at any time, without giving any reason.

• I understand that my data will be treated confidentially and any publication resulting from this work will report only data that does not identify me. My anonymised responses, however, may be shared with other researchers or made available in online data repositories.

• I will provide my answers honestly and responsibly.

• I understand that I will receive payment only if the researcher considers my responses valid.

• I understand my responses will be used in research publications by the research team and that they may publish the data to support reproducible research.

• I am over the age of 18.

Please enter your Prolific ID:

In this first section we will ask you some socio-demographic questions. 

In this second section of the survey, we will ask about your transport and travel information search habits.

In this section we will ask you how you feel about sharing your personal data online.

Please indicate the extent to which you agree with the following statements.

PII stands for Personal Identifying Information.

Please indicate the extent to which you agree with the following statements.

PII stands for Personal Identifying Information.

In this next section, the survey will present you with questions about using COMMERCIAL websites.

For each of the following statements, please indicate your level of agreement.

For each of the following statements, please indicate your level of agreement.

Please indicate the extent to which you agree with the following statements.

For each of the following statements, please indicate your level of agreement.

For each of the following statements, please indicate your level of agreement.

Please indicate the extent to which you agree with the following statements.

In this next section, the survey will present you with questions relative to your usage of GOVERNMENT websites.

For each of the following statements please indicate your level of agreement.

For each of the following statements, please indicate your level of agreement.

Please indicate the extent to which you agree with the following statements.

For each of the following statements, please indicate your level of agreement.

For each of the following statements, please indicate your level of agreement.

Please indicate the extent to which you agree with the following statements.

WE WOULD LIKE TO INTRODUCE YOU TO MaaS: an app-based service

THIS APP ALLOWS YOU TO:

- Plan your journeys with any transport (including public transport, bike  sharing, taxi, and car sharing) mode and receive real-time travel updates.

- Buy your tickets through the app, anytime, anywhere.

- Access your virtual tickets in the app to get onboard.

The primary value of MaaS stands in its integrated nature: not only can individuals, through a single online interface, plan, book and pay for their trips but they can also utilise a range of different mobility providers (i.e., train companies, bus companies, e-scooter, and e-bike companies etc.).

Furthermore, MaaS can provide mobility service packages tailored to customers' individual needs. Membership packages can, for example, vary in terms of the frequency of usage included within the monthly plan and the transport modes that are included. For example, packages may combine train + bike sharing services, train + bus/tram/metro services or car sharing + e-bike sharing services, or also, more comprehensively all of the aforementioned.

Questions presented in the following section aim to gather an understanding of your current personal transportation habits and your experiences and impressions of your local public transportation system.

Investigating drivers for MaaS use.

The present study investigates what motivates or inhibits individuals from using Mobility as a Service systems. 

Thank you for your time! Please click https://app.prolific.co/submissions/complete?cc=C67SY3MB to notify Prolific the completion of this survey.

This is a NECESSARY STEP for you TO BE PAID FOR YOUR PARTICIPATION.

As mentioned previously, all data will remain anonymous. No one other than the project researchers will have access to the responses. The data collected will be stored in the Qualtrics-secure database until it has been deleted by the researchers.   

If you require further information, wish to withdraw your data, or have any queries about this study, please contact: M.S.Heering@kent.ac.uk

If you would like any further information, or in case of a complaint, please contact the School of Computing’s Ethics Officer, Dr Özgür Kafali at R.O.Kafali@kent.ac.uk, University of Kent, Canterbury, CT2 7NP.